Privacy policy

Romy is an AI phone assistant for businesses, operated by Cheddify Inc. ("we", "us"). This policy explains what information Romy handles, why, and the choices you have. It covers our website (heyromy.app), the Romy iPhone app, and the phone service.

Who this is for

Our customers are businesses ("you"). When someone calls your Romy line ("callers"), Romy handles their call on your behalf. You decide to use Romy for your calls, so you are responsible for telling callers where the law requires it. We process caller information to provide the service to you.

What we collect

• Account details: your email address, business name and phone number.
• Calls: the caller's phone number, a recording of the call, a written transcript, and a short summary (who called, why, and what happens next).
• Your contacts: if you allow it, the names and numbers from your iPhone contacts, so Romy can greet people you know by name. We store only names and phone numbers.
• Your instructions: how you want calls handled, your notes for the day, and numbers you block.
• Your device: a push notification token so we can alert your phone.
• Website forms: the name, email, phone number and details you send when you ask for a trial or a walkthrough.
• Technical data: IP addresses and request logs, used to keep the service running and to prevent abuse.

How we use it

• To answer and handle your calls, show them to you live, and give you summaries and recordings.
• To send you notifications and sign-in codes, and to contact you about your account.
• To keep the service secure and working, and to fix problems.

We do not sell personal information, and we do not use your calls to advertise to anyone.

AI processing

Romy's voice and understanding are powered by AI models from OpenAI (live conversation and transcription) and Anthropic (summaries and notes). Call audio and text are sent to these providers to process each call. If a caller asks, Romy tells them it is an AI assistant.

Service providers

We share information only with companies that help us run Romy:

• Twilio (phone calls)
• OpenAI and Anthropic (AI processing)
• Amazon Web Services (servers and storage)
• Cloudflare and Vercel (network and website)
• Apple and Expo (push notifications and app delivery)
• Resend (email)
• Stripe (payments, once you pay for a plan)

We may also disclose information if the law requires it, or to protect the safety of people or the service.

How long we keep it

• Call recordings are deleted automatically after 60 days.
• Transcripts and summaries stay in your call history until you ask us to delete them or close your account.
• Account and contact data stay while your account is open. When you close your account, we delete your data within 30 days, except what we must keep by law (for example, billing records).

Security

Data is encrypted in transit. Access to the service requires a sign-in code sent to your email, and we store only hashed versions of codes and sessions. No system is perfectly secure, but we work to protect your information.

Your choices

You can see, correct or delete your information, or close your account, by emailing support@heyromy.app. Callers who want their information removed can contact the business they called, or us at the same address.

Children

Romy is a business service and is not meant for children under 13.

Changes

If we change this policy in a meaningful way, we will update the date above and let customers know by email.

Contact

Cheddify Inc., support@heyromy.app